Occupation
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Is Customer Service Representatives a safe career from AI?
Customer Service Representatives scores 86 out of 100 for AI exposure, which is high. A large share of this work is the kind current AI systems are measurably good at. That is not a prediction the job disappears, and the research does not support one. It means more of this role is likely to change than most.
Its human advantage score is 30, which is low. Most of this role can be done through a screen, and that is the half of the labor market AI has reached first. Market demand scores 59 out of 100, combining how many of these jobs exist with where that number is heading. The Bureau of Labor Statistics projects employment falling 5.3% over ten years.
What Customer Service Representatives pay
The median wage is $42,830 a year. The lower quarter earns under $35,970 and the upper quarter over $50,140. About 2,725,930 people do this work in the United States.
Where Customer Service Representatives can go next
Occupations that share most of what this job already requires, ranked by how much carries over.
Thinking about moving out of Customer Service Representatives?
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Show me where to goWhere this comes from
Work content and transitions from O*NET, the US Department of Labor's occupational database. Wages and employment projections from the Bureau of Labor Statistics. AI exposure from published research measuring which occupations current AI capabilities overlap with. None of it is a forecast, and none of these numbers are ours: they are public data, put next to each other.